Bbetpawa Privacy Policy – Malaysian Player Data Protection

1 Introduction

Bbetpawa, operating through the bbetpawa.pro website and our mobile app, is the data controller responsible for processing our users' personal data. We take privacy seriously and are committed to protecting your personal information with a high standard of security and transparency.

This Privacy Policy describes the types of data we collect, why we need it, how we use it, who can access it, and how long it is retained. We also outline the rights you hold regarding your personal data and how to exercise those rights.

If you have any questions about how we handle your personal data that are not addressed in this policy, please contact our support team, available 24 hours a day, seven days a week.

2 Data We Collect

Bbetpawa collects your personal data in several ways — directly when you register an account or use our platform, and automatically through technologies such as cookies and server logs. Below is a summary of the types of data we collect:

We do not collect data that is unnecessary for platform operations. Every category of data we collect has a clear and legitimate justification.

3 How We Use Your Data

Bbetpawa uses your personal data solely for legitimate and necessary purposes. We do not process your data for purposes unrelated to the provision of our services. The primary purposes for data use are:

• Account Management: Creating and managing your account, processing registrations and verifying your identity.
• Transaction Processing: Processing deposits, managing withdrawal of winnings and maintaining financial records.
• Platform Security: Detecting and preventing fraud, illegal activity and improper use of the platform.
• Legal Compliance: Meeting legal obligations including KYC (Know Your Customer) and anti-money laundering requirements.
• Customer Support: Responding to inquiries, resolving complaints and providing technical support.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate interventions.
• Communications: Sending important account-related information, service updates and — with your consent — promotional offers.
• Platform Improvements: Analyzing usage patterns to continuously improve the user experience.

4 Legal Basis for Processing

Bbetpawa processes your personal data on one or more valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Contract Performance: Processing necessary to provide the services you requested, including account management and payment processing.
• Legal Obligations: Processing required to comply with legal requirements such as KYC, AMLA (Anti-Money Laundering Act) and applicable gaming regulations.
• Legitimate Interests: Processing for security, fraud prevention and service improvement purposes that does not override your fundamental rights.
• Consent: For marketing communications and any processing not covered by the categories above, we obtain your explicit consent.

5 Data Sharing with Third Parties

Bbetpawa does not sell your personal data. However, in the course of operating the platform, we may share data with the following categories of third parties under certain circumstances:

• Payment Providers: Information required to process transactions is shared with licensed and registered payment providers such as banks and e-wallet operators.
• Game Developers: Minimal technical data required to deliver games from third-party developers integrated with our platform.
• IT Service Providers: Infrastructure, hosting and cybersecurity providers that support our platform operations, subject to strict data processing agreements.
• Authorities: When required by law, court order, or a legitimate request from a regulatory authority.

6 Data Retention Period

Bbetpawa retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with legal requirements. General data retention guidelines:

• Active Account Data: Retained for as long as your account is active and for the required period after account closure to resolve any outstanding claims.
• Financial Transaction Records: Retained for a minimum of seven (7) years in line with Malaysian financial legal requirements.
• KYC Data: Retained for a minimum of five (5) years after the business relationship ends, in line with AMLA requirements.
• Technical Logs: Retained for 12 months for security and fraud detection purposes.
• Support Communications: Retained for two (2) years for service quality reference and improvement.

When data is no longer needed and there is no legal obligation to retain it, it will be securely deleted or anonymised.

7 Data Security Measures

Bbetpawa implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, alteration, disclosure, or destruction:

• Transit Encryption: SSL/TLS 256-bit encryption for all communications between your browser/app and our servers.
• Storage Encryption: Sensitive data is stored in encrypted form in our database.
• Access Controls: Access to user data is restricted to authorised staff only, based on the principle of least privilege.
• Two-Factor Authentication: 2FA is available and recommended for all user accounts as an added layer of protection.
• Continuous Monitoring: Security monitoring systems operate 24/7 to detect and respond to any threats.
• Security Audit: Regular security assessments are conducted by independent third parties to identify and address any vulnerabilities.

8 Your Rights as a User

Under the Malaysia Personal Data Protection Act and the data protection standards we adhere to, you have the following rights regarding your personal data:

To exercise any of these rights, contact the bbetpawa support team. We will respond to your request within 30 business days.

9 Cookies and Tracking Technologies

Bbetpawa uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, sessions, and security. Cannot be disabled.
• Functional Cookies: Remembering your preferences such as language and display settings for a more personalized experience.
• Analytics Cookies: Helping us understand how users interact with the platform for improvement purposes.
• Security Cookies: Helping us identify suspicious activity and protect your account.

You can manage cookie settings through your web browser, though disabling certain cookies may affect the functionality of our platform.

10 Children's Data

If you believe your child or any minor under 18 may have registered an account at bbetpawa, please contact us immediately so we can take the appropriate action.

11 Privacy Policy Amendments

Bbetpawa reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the services we offer. Any significant amendments will be communicated to you via:

• Prominent notices on the bbetpawa homepage.
• Notification email to the address registered with your account.
• In-app notifications on the bbetpawa mobile app.

Continued use of the bbetpawa platform after the effective date of any amendment constitutes acceptance of the updated policy. It is your responsibility to review this policy periodically.

12 Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, the bbetpawa support team is here to help 24 hours a day, seven days a week.

You can reach us through the in-platform support channels — either via in-app live chat or by contacting the customer service team through the enquiry form in your account. We are committed to responding to all privacy-related enquiries within 48 business hours.